Welcome to Gulf Baskets ("www.gulfbaskets.ae"). By accessing or using our website, you agree to comply with these Terms of Service. Please read them carefully.

 

1. Acceptance of Terms

By placing an order or using our services, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy and Returns & Refunds Policy.

 

2. Ordering & Payment

Pricing & Currency: All prices are in AED (UAE Dirhams) and inclusive of 5% VAT as per UAE tax laws.

 

Payment Methods: We accept:

 

Credit/Debit Cards (Visa, Mastercard, etc.)

 

Digital Wallets (Apple Pay, etc.)

 

Other secure online payment gateways.

 

Order Confirmation: Orders are processed only after payment verification. A confirmation email/SMS will be sent upon successful payment.

 

3. Delivery Policy

Free Delivery: Complimentary shipping across all 7 UAE Emirates (Dubai, Abu Dhabi, Sharjah, etc.).

 

Delivery Timeframes: Estimated 1–3 business days (excluding weekends/public holidays). Delays may occur due to:

 

Traffic or logistical issues.

 

Incorrect/insufficient address/contact details.

 

Customer Responsibility: Ensure accurate delivery information is provided. We are not liable for delays caused by incorrect details.

 

4. Returns & Refunds

15-Day Return Policy: Eligible for defective or incorrect items (proof required).

 

Non-Returnable Items:

 

Perishable goods (e.g., flowers, chocolates).

 

Personalized/customized products.

 

Refund Process:

 

Approved refunds are processed within 5–7 business days to the original payment method.

 

Refunds are issued only after validation of the return request.

 

5. Consumer Rights

As per UAE Consumer Protection Laws, you are entitled to:

 

Clear and accurate product descriptions.

 

Transparent pricing (including VAT).

 

Fair return/refund policies for faulty items.

 

6. Limitation of Liability

Gulf Baskets shall not be liable for:

 

Delays or failures due to:

 

Incorrect customer-provided information.

 

Force Majeure (e.g., extreme weather, strikes, pandemics).

 

Damages caused by:

 

Product misuse or modifications after delivery.

 

Third-party delivery services (e.g., Aramex, Fetchr).

 

7. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through the Dubai Courts or mutually agreed arbitration.

 

8. Amendments

We reserve the right to update these Terms at any time. Changes will be effective upon posting on our website.

 

9. Contact Us

For inquiries or concerns regarding these Terms:

📧 ecom@gulfbaskets.ae

📞 +971 50 964 5273

 

Business Hours: Monday–Saturday | 9:00 AM – 6:00 PM (UAE Time)

 

© 2024 Gulf Baskets. All Rights Reserved.

📍 Al Qusais, Industrial Area 3, Dubai, United Arab Emirates | 🌐 www.gulfbaskets.ae